FAQ
Q1. What is your warranty period?
We support 5-year warranty.
Actually, our kitchen sink’s reliability could ensure more than 5-year service life.
Q2. What’s your production lead time?
Your order will be released when 50% deposit arrive.
Then it will take 25-working days for products production.
Q3. What is your delivery lead time?
Your product will be delivered to your appointed carrier/forwarder within 48H after the rest 50% deposit arrive.
Then, your carrier/forwarder will provide the ETA per your shipping method.
Q4. What is your packaging in detail?
Each product is packed independently, with stand export box. To better protect our product, we add foam woods and plastic bags so prevent damage and moisture.
Q5. Are your product ready to sell on Amazon, eBay, etc?
Yes. Our product are packed independently and are ready for sale. We can put our standard description or your documents inside and help delivery FBA warehouse or you warehouse.
Q6. What's your minimum order quantity (MOQ)?
The MOQ is 1 Pieces.
Q7. What kind of customization you can provide?
Both OEM and ODM are available.
Q8. May I ask if you allow any discount?
We always provide our customer with great quality, best service and competitive prices. Discount details will be provided to our long-term partners up to different orders.
Q9. Which port do you load the goods?
Shenzhen, Jiangmen.
Q10. What kind of after-sales service do you have?
We provide online technical support.
Products with quality problems can be replaced or refunded(send us the photo evidence).
If you have any questions, please feel free to contact us.
We will provide solution within 24H.
Q11: What is your terms of delivery?
We accept EXW, FOB only up to this moment. You can choose the one which is the most convenient or cost effective for you.
Q12. Why choice YUANTU Kitchen Ware?
1.Product with high quality and competitive price.
2.Provide both OEM of ODM to various customers.
3.Accept small trial order.
4. Packaged product are ready for sale. Easy work for E-Commercial buyers.
5. Profession for cross border logistics and tariffs.
Contact : shirley
Tel : +86-0750-8662208
Mobile : 13632053213
Fax : +86-0750-8662208
Email : shirley@yuantu-faucet.com
Address : #4 Taixin Road, Area B,DongXi lndustrial Zone,Zhishan Town,Heshan City,Guangdong,China